Terms and Conditions
Making a Purchase
We do not charge for any item until it is ready to be shipped. Should an item you order not be available, or if, for some reason we are unable to despatch your order, we will notify you immediately.
We do not offer a back order service, however, at your request we can advise you when stock becomes available.
We accept payment either by direct deposit into our bank account, by Visa or by MasterCard.
Shipping and Handling
We currently only ship to destinations within Australia.
Orders will be despatched via your preferred option. Large orders and bulky items such as bows, instruments and cases require special pricing for delivery costs. Please contact us to confirm these costs and we will arrange shipment of this item to you.
Most of the accessories shown in the catalogue are held in stock. Wherever possible, orders received from Monday to Friday before 12:00 noon E.S.T for goods which are in stock will be despatched the next day, except where you have selected the Express Post option. Larger orders will be despatched by the most appropriate option. Please contact us directly should you wish your goods to be sent by Express or Registered Post.
Orders received during Holiday / Public Holiday periods, Saturdays or Sundays will be despatched on the next operating business day.
Your goods are not insured once they leave our premises; however, we can arrange limited insurance on your delivery for an extra charge by using Registered Post where possible. Details will be specified upon your request.
Alex W Grant Violins accepts no responsibility for any damage, loss or delay incurred as a result of using any delivery service. Where available, we will provide you with the carrier’s tracking code in the event you need to track your delivery.
All prices indicated in the catalogue include Australian Goods and Services Tax (GST), currently levied at 10%.
Credit Card Security
All transactions are processed securely via our third party payment gateway provider, Stripe. You must refer to their terms and conditions for additional information. All transactions are handled securely with SSL encryption. We do not store your credit card details.
If you have any questions regrading our security policy, please contact us.
Under the Trade Practices Act 1974 you may seek a refund if goods:
• are or become faulty through no fault of your own
• are not fit for a stated purpose or a purpose you made known at the time of making your purchase
• don’t match our description of sample with the exceptions noted below under “Other”
• have defects that were not obvious or we did not bring to your attention.
However, the goods must be returned within a reasonable period and you will be asked for proof of purchase. You will also be asked to demonstrate that the problem with the goods is not your fault.
If you prefer an alternative to a refund, we can arrange for goods to be exchanged or repaired. A store credit may be offered at our discretion.
Please choose carefully as you are not entitled to a refund if you simply change your mind. Keep your receipt as proof of purchase.
For more information on warranties and refunds contact the ACCC info centre on 1300 302 502 or visit www.accc.gov.au.
All of our products come with a 10 day return guarantee, conditional upon the goods being returned to us, with our original invoice, in unused and undamaged condition and in the original manufacturer’s packaging (when appropriate).
In the event an insured product is delivered in damaged condition, you must inform Alex W Grant Violins by phone or e-mail within 24 hours of receipt, giving full details of the damage.
How to Return Items
To return an item, complete the relevant section(s) of the Return or Exchange form and send it to us, along with the item and our original invoice, and in the origi/media/forms/returns_exchange.pdfnal manufacturer’s packaging (when appropriate). Be sure to indicate if you would prefer to receive a refund or make an exchange. Shipping and handling fees are not refundable unless the item/s returned were insured and received in a damaged condition, in which case we will refund both the despatch and the return delivery fees.
We reserve the right to alter technical specifications without notice. All items are subject to the reasonable variations common in trade with respect to dimension, weight, colour, packaging and grain (for wood products).
Limitation of Liability
Subject to any non-excludable liability for breach of conditions or warranties implied by legislation and to the maximum extent permitted by law, any liability of Alex W Grant Violins in connection with goods or services supplied to you will, at the discretion of Alex W Grant Violins, be limited to:
• In relation to goods, the replacement or repair of the goods, the supply of equivalent goods, the payment of the cost of replacing or repairing the goods or the payment of the cost of obtaining equivalent goods; and
• In relation to services, the supply of the services again or the payment of the cost of having the services supplied again.
The information contained on this website is provided by Alex W Grant Violins in good faith. To the best of Alex W Grant Violins’ knowledge, the information is accurate and current, however, Alex W Grant Violins and any of their directors, officers or employees, do not make any representation or warranty as to the accuracy or completeness of the information.
To the fullest extent permitted by applicable law, Alex W Grant Violins disclaims all representations and warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose and non-infringement. Alex W Grant Violins makes no warranty that this website, any information or ideas contained on this website, or any products or services will meet your requirements.
Subject to the section above dealing with “Limitation of Liability”, Alex W Grant Violins will not be liable to you or any other person for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to damages for product liability, personal injury or negligence resulting from use of goods or services supplied to you, or on behalf of you, through this website.
Copyright in this website is the property of Alex W Grant Violins. Material on this website also comprises copyright material, trademarks and registered trademarks which are the property of Alex W Grant Violins and third parties. This property may only be used for the purposes of browsing this website and acquiring goods and services made available at this website.
These Terms and Conditions are governed by the laws in force in Victoria and you irrevocably and unconditionally submit to the non-exclusive jurisdiction of the Courts of Victoria and any Courts which may hear appeals from those Courts.
The above Terms and Conditions govern the use of Alex W Grant Violins’ on-line and retail stores and the purchase of any goods from them. By accessing, using or browsing this website, you agree to be bound by its terms, conditions, disclaimers and limitations of liability (“Terms and Conditions”). Alex W Grant Violins reserves the right to amend or update such terms, conditions, disclaimers and limitations of liability at any time, without providing notice to you. By using this website, you acknowledge that you have read and understood these Terms and Conditions.
If you need to contact us, you can visit our shop or write to us at 26 Smith Street, Collingwood, Victoria 3066, email us on or, alternatively, you can call on 03 9417 4930.